How To Make a Claim – Motor

Formalities for a motor insurance claim

A claim under a motor insurance policy could be

  • For personal injury or property damage related to someone else. This person is called a third party in this context) or
  • For damage to your own, insured, vehicle. This is called an own damage claim and you are eligible for this if you are holding what is known as a package or a comprehensive policy.

Car Insurance Claim

A car insurance claim is a process wherein an insured asks the car insurance company to compensate him/her for the damages that are sustained by his/her car after an accident. Or at times, it is when the insured asks the insurance company to represent him/her or intervene on his/her behalf when the insured is responsible for any unintentional damages caused to a third-party. Since one pays car insurance premium, it is one’s right to make a claim when he/she is involved in an accident.

Car Insurance Claim Process

There are two types of claim processes for a car insurance policy, they are:

Car Insurance Cashless Claims :

In cashless car insurance claims, an insured does not have to pay upfront for the repairs at the network car garages of the insurance provider. It is the car insurance provider who settles the claims with the workshop on behalf of the policyholder. However, the damages must be covered in the insurance policy taken by the insured.

Car Insurance Reimbursement Claims :

For claim reimbursement, an insured has to pay for the repairs of the damage. And later, depending upon the terms and conditions of the car insurance policy, a reimbursement claim is made. In this type of car insurance claim, an insured does not need to get his/her car repaired at a network car garages of the insurance provider. However, the insured needs to submit the bills and repair receipts with the policy provider.

Third Party Claim
In a third party claim, where your vehicle is involved, it is important to ensure that the accident is reported immediately to the police as well as to the insurance company.
On the other hand, if you are a victim, that is, if somebody else’s vehicle was involved, you must obtain the insurance details of that vehicle and make an intimation to the insurer of that vehicle.

Own Damage Claim
In the event of an own damage claim, that is, where your own vehicle is damaged due to an accident, you must immediately inform insurance company and police, wherever required, to enable them to depute a surveyor to assess the loss.
Do not attempt to move the vehicle from the accident spot without the permission of police and the insurance company.
Once you receive permission for removal of the vehicle and for repairs, you can do so.
If your policy provides for cashless service, which means you do not have to pay out of your pocket for covered damages, the insurance company will pay the workshop directly.
In either of these situations, you must intimate the insurance company immediately.

Theft Claim
If your vehicle is stolen, you must inform the police and the insurance company immediately. In addition you must keep the transport department also informed.
As soon as you receive the policy document, read about the procedures and documentation requirements for claims rather than wait for a claim to arise.
If you have to make a claim, ensure that you collect all the required documents and submit them along with the requisite claim form duly filled in, to the insurance company.
There may be certain specific documentation requirements for specific types of claims. For instance in respect of a theft claim, there is a special requirement that you should surrender the vehicle keys to the insurance company.

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